Version last update: February 17, 2025.
Parallel processes personal data about you because you use our website and / or because you provide us with this data yourself. We value your privacy very much and will explain below how we collect, use and protect your personal data. Our contact details can be found on the contact page on this website.
Our goal: an accessible website
Our website contains links to other websites. Parallel has no control over these sites and is not responsible for their content or policies. We want to provide an accessible website that meets the needs and expectations of the visitor, i.e. you. The personal data we process on our server are: data about your activities on our website, IP address, internet browser and device type. We analyze this data in order to secure and improve our website. We never provide personal data to third parties.
Personal data
Privacy relates to personal data of which it is possible to find out to whom they belong. Some you provide consciously as a visitor, and others the website collects in the background.
Data that you provide yourself
For the sale of tickets, we use Paylogic. This requires the creation of a Parallel account. Your e-mail address, first and last name and password are stored at AWS Cognito. When purchasing a ticket, Paylogic may ask for your name, e-mail address, name and address, country, date of birth and telephone number on our behalf, which the ticket company provides to us for the purpose of handling the agreement. For example, for sending tickets, but also for providing information about changes or cancellations (see also the heading E-mails) and (anonymized) analyses. In addition, we use the data to prevent fraud. To achieve this, we store your data in our customer databases Squeezely and TicketWorks.
When registering for one of our newsletters, you will be asked for your name and e-mail address. This registration is done through the external parties Squeezely and Spotler if you register via our website. But you can also indicate that you want to register for this when buying a ticket via Paylogic. When registering, you will find all the information about how we are going to email you. You can unsubscribe from future emails at the bottom of each email you receive if you wish.
Emails Did you buy a ticket for one of our programs? If you purchased this ticket online, we may email you with information about the program, such as transportation information, program changes, and other program-related matters. We will not send you messages that are not related to the program you are visiting. If you want to be kept informed about related concerts later (for example if the artist you visited returns), you can give permission for this yourself by means of an opt-in via one of our channels (including our website, Paylogic or a service e-mail).
Automatically collected data
Parallel uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit our website. The cookies with a purely technical functionality ensure that the website works properly and thus, for example, your preferred settings can be remembered, such as the Spotify settings.
It also allows us to optimize our website. In addition, we place cookies that keep track of your surfing behaviour on our website so that we can offer tailor-made content. On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information that has previously been saved through your browser's settings. You can also install a browser plugin such as Privacy Badger to block (certain) cookies.
This website uses the Facebook Pixel. This keeps track of which pages you visit on a Parallel website and whether you have bought a ticket for a program. The Facebook Pixel ensures that you see relevant content from Parallel on Facebook and that our ads are better tailored to your needs. That way we can serve you better online.
This website uses Google Analytics. This registers your site use and stores data about it. We use this data to create visitor statistics about our website and to make improvements. Google provides this data to third parties if required by law, or if these third parties process the data on behalf of Google and Parallel. By using this website, you consent to this data processing by Google.
Do you not want cookies to be placed? You can set this in your Browser. Or consider installing a browser plugin such as Privacy Badger, which blocks the placement of cookies as desired.
Visits to Parallel
During a visit to Parallel camera recordings are made for security reasons, and it is possible that you are captured on pictures or videos that can be published on social media.
Security
Parallel takes the protection of your personal data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. In case of a security breach we report it to the appropriate authorities, as required by law. In addition, we will contact those affected within the time limits established by law.
Retention period
We use a retention period of five years for customer data. We will delete your personal data if you have not had any contact with us during this period, counting from the last ticket purchase, newsletter received or activity in your account. This way, if you have indicated that you want to, we can reach you when an artist returns and analyze the data (anonymously). Data collected via the Google Analytics cookies is stored by Google for 26 months, Facebook Pixel data are deleted after 180 days. We keep camera images for 5 days.
Do you want to view your data or have it removed from our system before the above periods? Please contact us.
What are your right?
You have the right to ask us to provide you with access to your personal data and/or to correct, supplement, delete or block it. We will honour that request. If you have any questions, comments or complaints about the use of your personal data, you can always contact us by emailing us at contact@parallel.nl.
Acceptance
By using this website and the (online) purchase of tickets you agree with the applicable points from this privacy statement of Parallel.