Version last update: February 23, 2022.
Parallel processes personal data about you because you use our website and / or because you provide us with this data yourself. We value your privacy very much and will explain below how we collect, use and protect your personal data. Our contact details can be found on the contact page on this website.
Our goal: an accessible website
We want to provide an accessible website that meets the needs and expectations of the visitor, i.e. you. The personal data we process on our server are: data about your activities on our website, IP address, internet browser and device type. We analyze this data in order to secure and improve our website. We never provide personal data to third parties.
Our website contains links to other websites. Parallel has no influence on these sites and is not responsible for their content or policies.
Privacy refers to personal data of which one can determine to whom it belongs. Some of the personal data you provide us with consciously, others the website collects in the background.
Data that you provide yourself
For the sale of tickets we use Paylogic. This requires the creation of a Parallel account. Your email address, first and last name and password will be stored at AWS Cognito. When purchasing a ticket, Paylogic can ask for your name, e-mail address, name and address, country, date of birth and phone number, which will be provided to us by the ticket company for the purpose of handling the agreement. For example, for sending tickets, but also for providing information about changes or cancellations (see also the heading E-mails) and (anonymized) analyses. In addition, we use the data to combat fraud. To achieve this, we store your data in our customer database TicketWorks.
When registering for our newsletter, your name and email address are requested. This subscription is done through the external party MailChimp if you subscribe through our website. But you can also indicate when buying a ticket through Paylogic that you want to subscribe. When you register, you will find all the information about how we will email you. You can unsubscribe from future emails at the bottom of each email received if you wish.
Did you buy a ticket for one of our events? Then we may email you (if you bought the ticket online) with information about the event, such as transportation information, event changes and other event related matters. We will not send you any messages that are not related to the event you attended. If you would like to be notified of related events at a later date (for example, if the artist you visited returns), you can give us permission to do so by opting in through one of our channels (including our website, Paylogic or a service e-mail).
Automatically collected data
Parallel uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit our website for the first time. The cookies with a purely technical functionality ensure that the website works properly, for example your preferences can be remembered.
This website uses the Facebook Pixel. This Pixel keeps track of which pages you visit on the website of Parallel and if you bought a ticket for an event. The Facebook Pixel makes sure you see relevant content from Parallel on Facebook and that our advertisements are better tuned to your needs. In this way we can serve you better online.
This website uses Google Analytics. It registers your use of the site and stores data about this use. We use this data to create visitor statistics about our website and use them to make improvements. Google will transfer this data to third parties if required by law or if these third parties process the data on behalf of Google and Parallel. By using this website you give permission for this data to be processed by Google.
Do you not want cookies to be placed on your computer? You can adjust this in your browser. Or consider installing a browser-plugin like Privacy Badger, which blocks the placing of cookies according to your own wishes.
Visits to Parallel
During a visit to Parallel camera recordings are made for security reasons, and it is possible that you are captured on pictures or videos that can be published on social media.
Parallel takes the protection of your personal data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. In case of a security breach we report it to the appropriate authorities, as required by law. In addition, we will contact those affected within the time limits established by law.
For customer data we apply a retention period of five years. This allows us to reach you, if you have indicated to do so, when an artist returns and analyze the data (anonymized). Data collected via Google Analytics cookies is stored by Google for 26 months, Facebook Pixel data is deleted after 180 days. Camera images we keep for 5 days.
Would you like to view your data or have it removed from our system before the periods listed above? Please contact us.
No data left behind
Do you not want cookies to be placed on your computer? Then consider installing a browser plugin like Privacy Badger, which blocks the placement of cookies as you wish.
By using this website and the (online) purchase of tickets you agree with the applicable points from this privacy statement of Parallel.