FAQ

COVID-19 MEASURES

Do I need a negative test result / QR-code to get in?

No, you do not need a negative test result or have to show a QR code to enter.

SAFETY

What does Parallel do to provide a safe space for its visitors?

Parallel was created as a home for people to be their entire selves, celebrating all our differences and individualities. Striving for a nightlife free from any form of discrimination or harassment, we endorse the ClubEthics Manifesto and Code of Safer Clubbing. This means:

• All visitors should be able to be and express themselves however they want, and treat one another with respect.

• We have a zero tolerance policy for any (sexually) aggressive, obstructive or intimidating behaviour and discrimination in any form (e.g. racism, sexism, transphobia, ableism, Islamophobia and homophobia).

• If you experience any kind of intimidation or harassment, you can notify any member of our staff in total confidence. If you feel unsafe, you can report to a member of staff at any time and appropriate action will be taken.

•Parallel staff have the right to remove visitors exhibiting any unwanted or discriminatory behaviour, or refuse entry to individuals endangering the safety of others.

What is Parallel's search policy?

Parallel's staff may check your bags and clothes for prohibited items (e.g. food, drinks, drugs and weapons) at the door.

What is the policy on drugs?

There is a zero-tolerance policy in regard to the possession, sale, purchase or use of hard and soft drugs at Parallel. This includes, but is not limited to, cannabis, weed and marijuana.

What should I do if I feel uncomfortable or threatened?

If you feel threatened in any way, please contact the closest member of Parallel's staff, such as bar staff or security - they are trained to help you discretely.


We encourage everyone to contact us via our safety inbox, especially as we understand that some may want not want to report at the time, or may wish to remain anonymous. Parallel can offer professional help in these matters and take action to continuously reflect and improve our safe space policy.

TICKETS & ACCOUNT

How do I purchase tickets?

You can buy tickets for Parallel events on our website or at the door (if the event is not sold out).

You need a Parallel account to purchase tickets online. This is where your tickets are safely stored and where you can update your preferences. For a safe transaction, we just need your name and email address. Other personal info is optional (except when paying with credit card). Our ticket partner, Paylogic, handles the transaction.

Please note that these are the only official points of sale. Purchasing tickets through resellers like Ticketswap or Viagogo is at your own risk.

Will there be door sale?

Only if an event is not sold out. We advise getting your tickets in advance to ensure you can attend

Why do I need an account to order tickets?

To securely process your order and store your tickets, you need a Parallel account to place an online order. This way, we can link your tickets to your profile and quickly help with any problems or questions you may have. It also helps us beat fraud and prevent ticket touts from buying large amounts of tickets.

If your tickets get lost in your mailbox, you can still find them in your Parallel account by signing in. You can download your orders and share tickets with your friends via your account.

Do I need to personalize my tickets?

No, you can share your tickets with anyone you want. It does not matter whose name is printed on the ticket, as long as you're the only one using the unique barcode.

When can I purchase tickets?

You can find the ticket sales start date and time on the relevant programme page on our website.

What happens if an event is rescheduled or cancelled?

We contact all ticket holders via email as soon as we know an event can't take place as scheduled. Please check the email you provided when making a Parallel account for information regarding refund requests.

Only original buyers can refund their tickets. If you received your tickets through the ‘send to friend’ option (only available for some events), you need to reach out to the original ticket purchaser to mutually handle a refund.

VISITING PARALLEL

Is Parallel accessible for wheelchairs/disabled persons?

You can enter the venue through the main entrance on the ground floor. The club on the first floor is accessible by using the elevator.

Does Parallel have house rules?

Yes, you can find our house rules here.

Can you scan my e-ticket from my smartphone?

This is possible and preferable for the environment. Just make sure your e-ticket is ready on your smartphone and the brightness of your screen is set to its highest.

If your device screen is damaged with visible cracks, the scanner may be unable to scan your barcode. If that is the case, please bring a print of the e-ticket or share your ticket with somebody you’re coming with to show it on their device.

What time does the programme start?

Event times can be found on the individual event pages of our website.

Does Parallel have lockers?

Parallel has lockers (€2, cash only). Please note: using our lockers is at your own risk. We cannot be held accountable for any cases of loss, damage or theft of your property.

Can I take my suitcase or trolley case with me?

Trolleys, suitcases or large backpacks are not permitted inside Parallel. You can bring a small backpack, though we ask you to leave these in a locker.

Do I pay cash or by card?

Parallel only accepts debit and credit cards. Please note that American Express is not accepted.

Is there a minimum age for visiting Parallel?

All club night events at Parallel are 18+. This does not apply to concerts in Parallel/Tolhuistuin.

Can I have a smoke?

Yes, you can smoke or vape outside. Smoking and vaping inside the club is not allowed.

Can I take pictures in the club?

First and foremost, we recommend you enjoy your time at Parallel by dancing, listening to music and meeting new people, instead of looking at your phone.

At some club nights, photos are not permitted to help maintain a safe space for attendees. In these cases, our staff will put a sticker over your smartphone's camera lens. If this is not the case, you are allowed to take pictures or videos.

It is not allowed to bring professional cameras into the club.

What forms of ID are accepted?

We accept the following documents to check your ID:

• Passport
• ID card (issued by government
• Driver's licence

Where can I park my car?

The closest parking garage is below the A'DAM Tower at Overhoeksplein 5, 1031 KS. From there, it is only a 150-metre walk to arrive at Parallel. In addition to this, you can also park in the city centre of Amsterdam - the nearest parking garage there is Parking Centrum, Oosterdoksstraat 150. From there you can take the free ferry to Buiksloterweg on the North side of Amsterdam Central Station.

Lost & Found

I've lost an item in Parallel. What to do?

Please email our lost and found department via lost@parallel.am with as much of the following information as possible:

• A description of the lost item(s) - the more detail the better.
• The date you lost it.
• The name of the event you attended

Feel free to include any other information you think will help us trace your item. We keep lost items for a maximum of one week.